Refund & Returns Policy

At Oggy Shop, customer satisfaction is one of our top priorities. We always try to provide quality products and ensure that every order is packed and delivered with proper care. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help and will review the issue according to our return and refund policy.

Return Eligibility

A product may be eligible for return or replacement if you receive a damaged, defective, incorrect, or significantly different product from what you ordered. To request a return or replacement, you must contact our customer support team as soon as possible after receiving the parcel.

For products that require inspection after delivery, customers are strongly encouraged to record a clear unboxing video from the beginning of opening the parcel. The video should clearly show the condition of the package, packaging materials, and the product. This helps us verify whether the issue occurred before or during delivery and allows us to process your complaint more efficiently.

Products that have been used, damaged by the customer, modified, washed, broken, or otherwise altered after delivery may not be eligible for return or replacement. Products should generally be returned in their original condition and, where applicable, with the original packaging, accessories, and other included items.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact Oggy Shop as soon as possible with your order details, product information, and clear photos or an unboxing video showing the issue. Our team will review the information and determine the appropriate solution.

Depending on the situation, we may offer a replacement, exchange, partial adjustment, or refund. The final resolution will depend on the nature of the issue, product availability, and the evidence provided.

Change of Mind or Unwanted Products

We generally do not accept returns simply because a customer has changed their mind, no longer wants the product, or ordered the wrong item. Before placing an order, customers are encouraged to carefully review the product description, specifications, size, color, features, and other available information.

If a customer refuses or cancels a confirmed parcel after it has already been dispatched, applicable delivery or return charges may be payable by the customer.

Refund Policy

If a refund is approved, Oggy Shop will process the refund according to the agreed resolution and payment method. The time required to receive a refund may vary depending on the payment method and processing system.

For cash-on-delivery orders, refund arrangements may require additional information from the customer. Our support team will provide the necessary instructions when a refund is approved.

Please note that a refund is not automatically guaranteed for every return request. All refund requests are reviewed based on our policy and the specific circumstances of the order.

Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or defective product, Oggy Shop may arrange or cover the applicable return delivery cost depending on the circumstances.

If the return is requested for reasons that are not caused by Oggy Shop, the customer may be responsible for the applicable delivery or return charges.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible and preferably within 1 hour of placing the order. Once an order has been processed, packed, or handed over to the delivery service, cancellation may no longer be possible without applicable delivery or return charges.

Customers are requested to inform us immediately if they need to make any changes to their order, such as delivery address, product quantity, or product selection.

Important Note

Customers should check their parcel in the presence of the delivery person whenever possible. For products where checking the contents is necessary, we recommend recording a complete unboxing video. This video may be required when submitting a claim for a damaged, incorrect, or missing product.

Oggy Shop reserves the right to review each return, replacement, and refund request individually. Policies may vary for certain products depending on their nature, condition, supplier terms, or specific product requirements.

We aim to handle every genuine complaint fairly and transparently. If you have any questions regarding our Refund & Returns Policy or need assistance with an order, please contact our customer support team.

Thank you for shopping with Oggy Shop. Your trust and satisfaction are important to us.